FREQUENTLY ASKED QUESTIONS


WILL I BE NOTIFIED WHEN MY MEMORIAL EXPIRES?

Yes, you will receive an email shortly before any of your memorials expire. You will also receive an email on the anniversary of your pet's death.

WHY DO I NEED TO USE MY EMAIL ADDRESS TO SIGN IN?

We use your email address to authenticate you when you create an account, and to send you emails on the anniversary of your pet's death, and reminder messages. We will also use that email address if you forget your password.

HOW OFTEN CAN I CHANGE (EDIT) MY PET'S MEMORIAL PAGE?

You can change it as often as you'd like, as long as your subscription is paid up to date.

HOW MANY PET MEMORIALS CAN I HAVE UNDER ONE ACCOUNT?

You can create as many pet memorials as you want.

CAN I USE MY OWN BACKGROUND IMAGE?

 Yes

HOW MUCH DOES IT COST TO CREATE A MEMORIAL TO MY RECENTLY DEPARTED PET?

See our RATES page for details.

I HAVE SOME SUGGESTIONS TO IMPROVE THIS WEBSITE. WHERE CAN I SUBMIT THOSE IDEAS?

Please submit those ideas to us! We are always trying to improve the website, and provide the features that YOU want! Please use our CONTACT page to submit those suggestions.

CAN I CREATE MORE THAN 1 FREE TO VIEW MEMORIAL?

Yes, you can. You can create as many as you like, however, you can only create 1 Free to View memorial per session. Every time you log off a session has ended.

WHAT HAPPENS TO MY MEMORIAL WHEN I CLOSE A SESSION?

Unless you have  purchased or used a coupon code to obtainmembership , your memorial will be deleted.

IF MY MEMORIAL IS DELETED, DOES THAT MEAN MY ACCOUNT DELETES AS WELL?

No, your account remains. You may log in again and create another memorial.